I placed an order. What happens now ?
Our driver will come to collect your items, at the time requested. If you do not have a bag available, our driver will provide one at arrival.
We will make sure to go through with you the process of “How It Works” at collection, making it easy for you to prepare for future orders.
I am allergic to certain types of detergent. What are my options ?
Your safety is very important to us and we would like to offer you the possibility of choosing between bio and non-bio detergent. Just make sure to select it when you place the order online, or simply ask the driver to write it down at collection.
How can you ensure my items won't be damaged ?
Your items are handled with maximum care and up-to-date equipment. In the extremely rare case that a damage occurs, it will be covered by our insurance in accordance to our Terms and Conditions. Please have in mind that all claims must be made within 24 hours after delivery.
What happens if I'm not happy with the result ?
We pride ourselves with delivering a high quality service. However, if you are not completely satisfied, please let us know and we will wash your clothes again for free.
Can I submit a complaint ?
Yes. Although we are doing our best to offer a great customer experience, if you feel something went wrong, please contact us via live chat or by email at firstname.lastname@example.org
I accidentally missed a collection/delivery. What now ?
Don’t worry. If you can not be reached by our driver, please contact customer support via live chat or at email@example.com
Can I reschedule my order ?
Absolutely. You may change the time slot, free of charge, if the request is made with minimum 4 hours before collection/delivery.
Can I give extra items at collection ?
For smooth operational procedures and for your own piece of mind, we currently do not entertain such request however in the future releases we will look at our insights and plan accordingly.
How can I cancel an order ?
Please contact customer support via live chat or at firstname.lastname@example.org
What are the delivery charges for online orders ?
We do not charge any delivery fee and all our prices are inclusive of delivery.
Can I see my previous orders ? How secure is shopping in the Online Shop ? Is my data protected ?
Yes. Your order history can be seen in the Orders section on the website, after you login.
I have a coupon code. How can I use it ?
You can simply add it when you are about to pay in the cart section. Please have in mind that you can only use one coupon per order.
I have changed address. How can I update my account ?
Just head over to your account section, where you can either edit your main address, or just add a new one.
How can I change my password ?
Your password can be found in your account section, under Personal Information. Just click the edit button, insert the new password and press Save.
How can I pay ? Is it safe ?
At the moment you can pay with Visa and MasterCard. We will only charge you at the end of the service, via PayPal. All transactions are securely processed through a service called Paypal, which is one of the safest ways, with solid encryption using SSL.
Where is my receipt ?
A history of all your past orders, including receipts and breakdowns, is available for you in the Orders section, on our website. The receipt is sent to you straight away through email as soon as your order goes through.